After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. If affected, replace on failure with the Cisco RMA process. Just peel to reveal the RMA shipping label, and affix it to the package. Cisco RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from CiscoFor day-zero onboarding of a switch with Plug and Play (PnP) and return merchandise authorization (RMA) refer to the following guide, Network Device Onboarding for Cisco DNA Center Deployment Guide. Prefix: The alias must begin with the pattern string. 総箱数(配送伝票. Remove the SD card from the faulty device, and unrack the device. 3. . 3. Step 4 Click OK. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. Complete these steps in order to replace the switch: Power down the target Nexus 7000. For example, if the connection fails due to an. Go to Cisco Software Central and log in with your Cisco. 1:04. ˘ ˇ ˆ ˙˝ ˛ ˚ ˜˛ ˜ !ˆ "!# ˝ $ ˆ ˛ " % $% ˆ ˙ ˝ Title: TACCiSCO’s RMA number must appear on the shipping label and all paperwork associated with the return. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA Center Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. 3. Mismatches will prevent or delay the completion of the return process. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative. Get an RMA Number . com Latin America (including Mexico): latam-lsc-spvtg@cisco. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Purpose and scope. Configure with the ASDM. CISCO PUBLIC INFORMATION, Cisco RMA Only. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. See Backup Server Settings. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. Pour que la transition se passe en douceur, passez en revue vos processus manuels, vos rapports internes et les systèmes contenant nos numéros de RMA pour vous assurer que ce changement ne vous affecte pas. Still haven’t received replacements. Hello, Cisco DNA Center User Guide, Release 1. Overview. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. We would like to show you a description here but the site won’t allow us. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?What is RMA replacement? RMA is an acronym that stands for return merchandise authorization. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. com APAC: apac-lsc-spvtg@cisco. 4. 2. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. For deployments with more than five controllers, we recommend using CLM to register PAKs and install licenses. It is highly dependent on the level of maintenance. 06-30-2013 01:05 AM. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. Click New as shown in the image. sh* The DOA process is separate from any warranty programs. There are details that must be worked out for productive use, however the basic concept would remain the same. ACLs are one of the methods to confirm that unlabeled traffic is reaching the node • With the hardware keyword in the command syntax we can check if traffic is matching ACL lineThis document provides a detailed overview of the ordering process for Catalyst 9200 Series switches on Cisco Commerce Workspace. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Software warranty duration: 1 year. Primary: 0^641-744-0010 (dial 0, wait for 2nd dial tone, then dial 800-721-7549) Alternate: +998 78 140 44 66 (local charges apply) Cisco Systems, Inc. Click the name of a device for which you want to add user-defined fields. On November 14, 2021, partners and distributors will have the ability to submit their eligible Return Materials Authorization (RMA) with Credit requests in the Cisco Commerce Workspace (CCW) Self-Service Returns tool. The upgrade program is now closed and replacement is supported via Cisco RMA process. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. Cisco DNA Center must be connected to Cisco (CCO) to display and. In response to amirgolan. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. com account or RMA # & Email address. Usage tips. O. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. Fax: 408 525-9100. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. Requesting an RMA. Expedited delivery on certain warranties. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. Click Add . Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. As of approximately 1st November 2007 new products that were manufactured under Engineering Change Order (ECO) E097834 should be free of this problem. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. n Signaling traverses the Expressway solution between the mobile endpoint and Unified CM. 3). You can begin the RMA process from the Cisco Returns Portal. Cisco's RMA tool will send reminders to fill out the draft RMA to the user with whom the case was opened. Q. For more information please consult the following link:T. First, you'll have to contact the hardware manufacturer's RMA department to get. A matching rule may apply a zone transform to the alias before sending the query on to its Target. The switch shows as unreachable. Most mail-order businesses have a policy concerning returns. You may contact your Support Representative at: By email: US & Canada: americas-lsc-spvtg@cisco. com until a Cisco ASA device begins using it. Place the top piece of foam over the card. wwrl-doa-pickup-apac@external. CSCvx16766. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Search RMAs Search by product name, serial number, and more. Prerequisites. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Cisco Support Assistant. The following checks must be made when determining if a Cisco Meraki MV is faulty. Remove the old PIM. Return Instructions. Corporate Headquarters. 5 Return Material Authorization. Step 1. This "Assert failure" is almost certainly a software defect. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Actual delivery times may vary. How do I get an RMA for a failed unit to Cisco for repair and return to. Figure 9-1 shows the RMA license replacement process. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. Remove the SD card. (RMA) process. Only Cisco manufactured and branded equipment is supported via this program. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics. Organizations are responsible for selecting appropriate Cisco products; the product grant team may provide limited assistance. Step 2. Contact Asset Recovery for questions or concerns regarding RMA returns. 2. * DOAs must be claimed within 3 months of ship date to partner. If the issue is a Severity 1, contact Cisco TAC by phone. In response to amirgolan. com account. In addition to a higher capacity and. Contents General. Small Business equipment, Webex and similar subscription services are not available as product grants. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. This document is Cisco Public Information. n Media traverses the Expressway solution and is relayed between endpoints directly; all media is encrypted between the. 1. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. m. Designate your Administrator - View Onboarding Guide. Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. This will remove the blade information from the configuration database. You are responsible for the returned parts until we receive them, including any. Most customers work with a Cisco partner to buy Cisco products. com (including Smart Enabled Portal where available). 1. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. Web: Go to the Cisco Support site and click Open New Case. Configure the interfaces for the new PIM. Track the shipment status of your Cisco parts here. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. The documentation set for this product strives to use bias-free language. What is a RMA number for a FedEx? The RMA ( Return Materials Authorization) number is assigned by you and helps identify a shipment as an authorized FedEx Return shipment. Service, LDoS, set by Cisco’s End of Life process). All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. Step 2: Locate a successful backup of the faulty device. To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. 2. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. not an authorized RMA number, which is used to return products to Cisco, but a temporary tracking number. Software warranty duration: 1 year. CISCO PUBLIC INFORMATION, meraki-rma-only-service. During the boot up, select Macros > User Defined > F6. These special situations are priced and scheduled on a case-by-case basis. Ifusinganon-Ciscoshippingcartonandpackingmaterial. a) Pro-forma Invoice and Packing List (see below requirement). Local Zone: The endpoints and devices registered to the Expressway. See Chapter 2, “Installing the Cisco SRE Service. 170 West Tasman Drive. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Returns Material Authorization (RMA) 3. Warning: The backupconfig command process overwrites the target SMA databases. What is an RMA?*****. Phone: 001 888 443 2447. Help with RMA Tools Get help with a variety of service RMA tools. We need to perform the following procedure for replacing the old router from the vManage NMS. 1. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Using Cisco DNA Center On-Prem controller. Step 1. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)If you experience an issue during the process of rehosting licenses from a failed product, open a case inSupport Case Manager (SCM). USer the right arrow -> to navigate to Boot Options screen and select the boot device. update ASA software to same version as the primary ASA. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. NDFC embraces a Kubernetes-based microservices architecture. Place the shipping label on the outside of the carton. Backup the Current Configuration. Process Restart** IOS XR Release 7. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. 2. Cisco ISE is not required for the use cases covered in this guide. If your chassis is covered, they'll. Cisco Wide Area Application Services Command Reference (Software Version 6. The RMA number is distinct from. A Target can be one of the following types: . See Commands for Retrieving Disk Information. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. Reboot the device. Not everyone can contact Cisco TAC and raise a Case. This. 3. Login to access services and support, change communication settings, and. Note. So is my Unit 4 broken, do I have to return it from where I bought it or how is the cisco rma process working? Do I have warranty with the serial number on the unit and how long in germany? Best Regards, NewCom. Cisco recommends replacing the suspect LC hardware (8-10GBE). Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. returned to Cisco. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. First select a person at your organization to administer the portal. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. The replacement switch is reconfigured, upgraded if necessary, and rebooted. Re-packaging Your RMA IfusingtheoriginalCiscoboxandpackaging,properlyplacetheitemwithinthepackagingmaterial. RMA Process. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. After RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. With no human interaction, a Service Request (SR) and a Return Material Authorization (RMA) will be authorized proactively,. 6 user guide (Cisco DNA Center User Guide, Release 2. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. Describes how to install vWAAS on ENCS 5400 Series and how to use RMA process for WAVE devices. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. In order to add a RADIUS server, navigate to Security > RADIUS > Authentication. The URL for PRR is:. Information to submit at the start of the RMA process for a failed disk. com account or RMA # & Email address. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. What is a. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in CIS. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. 5 Figure 4. 2. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. Mismatches will prevent or delay the completion of the return process. The Let's start with configuring the Service screen appears. Step 5: select the new device as replacement one and start the workflow. Log out of the device terminal and make sure that there are no other configuration process running. Track your RMA Check the status of your RMA. What are my responsibilities as a customer for returning parts under advance. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. reused on RMA router, please delete invalidated router from vManage. Install the authorization code on a replacement device. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. Users will start the RMA process on the Product Returns and. Find your Transaction History 12. This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. 2 - Faulty device selection. To connect with CCW Support, follow these options one by one after dialing the toll free number. Step 1. Track your RMA Check the status of your RMA. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. Return Material Authorization Definition. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). Customer Handoff Process. IT managers now have expanded visibility, including hop-by-hop analytics, into network. further details are below:-. Process 1: Connect to Cisco and access software images. This type of arrangement can apply to a physical good as well as a software. Track the shipment status of your Cisco parts here. Step 5. To Receive a Return Materials Authorization (RMA): To receive a RMA number, please contact the party from whom you purchased the product. RMA (including parts and onsite options where available). SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. After a few mishaps I figured that this basic config involves: - Recover-config and reboot - Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot - Login and enter: config interface address redund. Australian Distributors. 3. Licenses on existing and newly. 1. See IoT special offers Explore industrial IoT portfolio. Phone: 001 888 443 2447. Click “Request Return Label & Pickup”. 2. Cisco. com. 2. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. During CSP device replacement. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. rma - Cisco. update ASA software to same version as the primary ASA. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. The Return Material. (10) calendar days in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. It is important to provide the required information to the Cisco support engineers when you request an RMA. Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . and its subsidiaries will issue Return Materials Authorization (RMA). g. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. comThreat Defense→ASA: Firepower 1000/ 2100; Secure Firewall 3100/4200. Please note that this support is applicable to certain Cisco Collaboration products. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Transfer the boot software to the flash drive (disk0) on the ASA. This is due to the fact that software level memory corruption has occurred. Click Next. - Cisco RMA'ed 114 M3 blades with defective memory sockets, we received new blades. Erase the start-up configuration file of the new supervisor. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. scope server x/y -> show memory-array detail. Follow Cisco RMA process. Software download (including Data Collection Tools and Smart Applications where available). Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. CISCO PUBLIC INFORMATION, Cisco Success Tracks. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Push the template into a spare or RMA router. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA CenterObtain an identical model, with the same number of network modules and same type and number of physical interfaces. This will allow you to open and process the. I am a fairly new hire on the network services team for a large clothing company. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. Appliance Serial Number (required)Users of Cisco's PRR (Product Returns and Replacement) tool will notice some minor changes to the layout and naming of certain fields in the "Site Information" page, starting on November 18th, 2019. RMAs will be processed when they are returned to San Jose, California, USA. It is highly dependent on the level of maintenance. Backup and restore is primarily intended for RMA scenarios. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. The return label must be underneath the shipping label. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Step 3. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. with address Albert Plesmanstraat 42, NL-3772 MN Barneveld, the Netherlands (‘Orlaco’) under which a customer of Orlaco is entitled to return a product to Orlaco. This seen when the switch crashes in Cisco IOSd process. Only product that has been issued a Cisco RMA number can be returned for credit. 2. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. ASR 5500 Installation Guide -RMA Shipping Procedures. 6: Test our connectivity. Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. During the boot up, hit F2 and enter the BIOS utility. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Accept the new serial number and perform the RMA process. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. Learn more. Nothing out of the ordinary. As of approximately 1st November 2007 new. . RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. This means the.